20% of working time is lost to information search
Employees spend an average of 1.8 hours per day searching for information across emails, folders, wikis, and colleagues.
AI Knowledge Base
Every answer from your company data instantly available
Your employees spend 20% of their time searching for information. An AI-powered knowledge base delivers immediate answers from all documents, wikis, and systems - precise, context-aware, and available around the clock.
Fundamentals
What is an AI knowledge base?
An AI knowledge base uses retrieval-augmented generation (RAG) to intelligently search and synthesize information from your documents, databases, and systems. Unlike traditional search, it understands context and intent and delivers precise answers instead of just links.
Connected to your existing tools such as SharePoint, Confluence, CRM, and ERP, it becomes a unified knowledge layer that grows smarter over time and ensures critical company knowledge is never lost.
Every answer includes verifiable source references for trust and traceability. The system also respects existing access controls, so users only see answers from documents they are authorized to access.
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Use cases
AI knowledge base in practice
0105
01
Employee self-service
New employees get immediate answers to onboarding questions. HR policies, benefits details, and IT procedures are accessible in seconds, reducing internal support tickets by up to 60%.
60%Fewer internal tickets
<5 secResponse time
02
Customer support acceleration
Support agents search product documentation, past tickets, and your knowledge base simultaneously. Average handling time drops significantly while first-contact resolution improves.
70%Faster resolution
95%Answer accuracy
03
Technology & engineering
Engineers find specifications, procedures, and historical project data with natural language. No more folder digging or waiting for colleagues - knowledge is always available.
4hWeekly time savings
Real-timeDocument sync
04
Legal & compliance
Query contracts, policies, and regulatory requirements instantly. Find precedents, track compliance obligations, and ensure consistent interpretation across the organization.
90%Faster research
100%Source references
05
Knowledge transfer & onboarding
When experienced employees leave, their knowledge often leaves with them. An AI knowledge base captures tacit knowledge and makes it immediately accessible to new team members, dramatically shortening ramp-up time.
50%Faster onboarding
0Knowledge loss
Challenges
Without intelligent knowledge management
These problems slow your business down every day.
Knowledge is trapped in data silos
Critical information is scattered across SharePoint, Confluence, email, and local drives with no central search layer.
Knowledge leaves with employees
When experienced colleagues leave, years of tacit knowledge often leave with them, permanently.
Inconsistent answers to the same questions
Different teams provide different answers because no one uses the same source of truth.
Compliance risks from outdated documents
Employees work with outdated policies because the current version is hard to find.
According to McKinsey, the average knowledge worker spends 19% of their time searching for information.
Solutions
How an AI knowledge base solves these problems
One unified knowledge layer for your entire organization.
Semantic search instead of keyword search
Ask questions in natural language and get precise answers, not just document links.
Multi-source integration
SharePoint, Confluence, Google Drive, databases, and APIs - one unified knowledge layer across all systems.
Verified answers with source references
Every answer includes direct references to source documents for trust and traceability.
Existing access controls respected
Users only see answers from documents they are authorized to access. Your permission model remains intact.
Continuous learning
The system gets smarter with every new document and interaction through automatic real-time indexing.
Knowledge preservation
Tacit knowledge becomes explicit and accessible to everyone, even when employees leave.
Indexing
Intelligent document processing
Automatic detection, chunking, and vectorization of all document formats including PDF, Word, email, and wiki pages. Semantic embeddings enable context-aware retrieval.
Retrieval
Hybrid search with re-ranking
Combines semantic vector search with classic BM25 retrieval. Multi-stage re-ranking ensures maximum answer relevance.
Security
Enterprise-grade access control
Row-level security at document level. Integration with Active Directory, LDAP, and SSO. Full audit logging for compliance requirements.
Measurable productivity impact
Companies using AI knowledge bases report dramatic improvements in employee productivity and decision speed:
70%less time spent searching for information
<5 secaverage response time for complex inquiries
95%answer accuracy with source references
Target groups
Who is an AI knowledge base for?
Wherever knowledge is scattered and must be found quickly.
Companies with 100+ employees
At this scale, knowledge management becomes a challenge and an AI knowledge base becomes a strategic advantage.
Customer service & support teams
Faster answers, higher first-contact resolution, and consistent quality across channels.
Knowledge-intensive industries
Legal, engineering, consulting, pharma - wherever precise information is business-critical.
Companies in growth phases
Faster onboarding of new hires and smoother knowledge transfer without bottlenecks around senior staff.
Regulated industries
Finance, healthcare, insurance - where compliance requirements and audit trails are mandatory.
If your teams regularly need to search for information, an AI knowledge base is the solution regardless of industry.
Our promise
Why companies trust us
We do not implement generic search. We build a knowledge layer that makes your company smarter.
Privacy by design: Your data never leaves your control
Existing permissions remain intact with no access sprawl
Phased rollout: Pilot with test users before full deployment
Measurable outcomes: 70% less search time from month one
Knowledge is one of your most valuable business assets. We make it accessible - secure, fast, and intelligent.
GDPR-compliant EU data centers Access control Audit logging
Enterprise security & data protection
Our AI knowledge bases are built with privacy by design, respect your existing access controls, and meet strict compliance requirements including GDPR.
On-Premise Deployment
Full control with deployment in your own infrastructure. Your data never leaves your systems.
End-to-End Encryption
Maximum security through full encryption in transit and at rest.
German Data Centers
Hosting exclusively in certified German data centers with high security standards.
GDPR Compliance
Full compliance with the EU GDPR and German data protection requirements.
EU AI Act Ready
Our AI solutions are already prepared for the requirements of the European AI Act.
Audit Trail and Compliance
Complete logging of all access for compliance evidence and audits.
FAQ
Frequently asked questions
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